COMMENCEMENT OF SERVICE

An applicant for water service or for a change to existing water service shall execute the appropriate application process, pay the required service initiation fees, make the deposits, and meet the conditions set forth in the District’s rules and regulations.

Each single-family dwelling shall be served through at least one water meter of at least 3/4" size and such additional meters as the property owner may request. Cross-connection control shall be required if more than one meter is installed or non-potable water or unregulated water is available to the property.

Each unit of multi-family dwelling shall be served through at least one water meter of at least 5/8" in size and such additional meters as the property owner may request.

APPLICANT'S RESPONSIBILITY

The applicant shall pay for a minimum of one month of service if the applicant is approved. The applicant shall pay expenses incurred by the District as a result of incorrect information on the application. Multiple applicants for a commonly owned property shall be jointly and severally liable for water service. A single bill shall be sent to their designee.

Responsibility for service may be claimed by a customer as follows:

(1) An account can be changed from two spouses to one spouse with information on the individual assuming billing responsibility.

(2) An account can be changed to a family member if a new application is submitted and the $50.00 initiation fee paid.

(3) A customer can direct billing information to a third party and bills will be sent “in care of” the party who will make the payment.

(4) A tenant or lessee of a property with evidence of a valid lease agreement may apply for service, and the bill shall be sent to the tenant or lessee. The tenant or lessee is responsible for the payment of service fees and charges in accordance with District rules and regulations. The property owner shall be responsible for any unpaid service fees and charges of a tenant or lessee and will be notified as soon as possible if the account becomes past due. Notification will include the amounts owed and due dates. Upon request by the property owner, the District shall disclose whether or not an account held by a tenant or lessee is in good standing and, if there is an unpaid balance, the amount owed and due date.

The undersigned hereby releases and forever discharges the District and any of its officers, employees or elected officials from any and all privacy claims or any other claims, suits, damages, costs or expenses, including attorneys' fees and litigation expenses, relating to any information provided by the District to property owners relating to an account held by a tenant or lessee.

DELINQUENT ACCOUNT INFORMATION

All bills and charges shall be due and payable upon presentation. If payment is not received by the due date, the account is considered delinquent. Delinquent accounts are assessed fees and charges to cover additional processing required, and may be subject to termination of service in accordance with District rules and regulations.

Late Fees will be added to accounts which are delinquent.

Notification Fees will be charged if delivery of a notice for disconnection of service for nonpayment of water charges is necessary.

Reconnection Charges will be added when service is reconnected following a disconnection for delinquent payment. This fee will be higher for service requested outside regular business hours. If service has been shut off by the District, it may be turned on only by a District service technician.

Security Deposits will be required for accounts where service has been disconnected because of non-payment. The deposit must be made before service is reconnected.

Returned Checks must be redeemed in cash at the District office within 24 hours of notification, with payment of redemption fee.

BILL PAYMENT

Bill Payment may be made by mail or at our headquarters in person, a night drop-box is also available. Other options are available, please visit our website at www.lvmwd.com.

1. The undersigned applicant(s) hereby applies for service at the above address, and assumes responsibility for payment of all bills for the applicant’s premises in accordance with the current rules and regulations of the Las Virgenes Municipal Water District. The undersigned agrees to provide at least 24 hours notice to the District to discontinue service. Until discontinuance of service is ordered, the required monthly service charges must be paid, whether or not any water is used. All bills shall be paid in full to date of receipt of said notice of service discontinuance by the District. The undersigned agrees to assume all liability for any damage occurring on the premises served, by reason of open faucets, faulty fixtures, or broken pipes on such premises at or after the time when service is turned on, whether or not at that time there is any responsible person on the premises. The undersigned hereby releases and forever discharges the District and any of its officers, employees or elected officials from any and all claims, suits, damages, costs or expenses, including attorneys' fees and litigation expenses, resulting from the District turning on water service at the applicant’s premises