May 19, 2020 Update

LVMWD COVID-19 RELIEF MEASURES

• Avoid shutting off water service for non-payment.
• Discontinue the issuance of door tags and associated fees for nonpayment.
• Waive late charges for past due water and wastewater bills.
• Offer and execute interest-free flexible payment plans for customers with delinquent accounts stemming from hardship associated with COVID-19. The terms of such payment plans may be for up to 24 months with flexible amortization schedules to best address the unique challenges of customers. The applicable interest rate shall be zero percent (0.00%).
• Allow commercial customers to temporarily “suspend” service while their places of business are unoccupied to stop all water and wastewater charges.  Also, normal fees for reinitiating service will be waived.

LVMWD Board Resolutions in response to COVID -19

We are here for our customers and have enacted the four relief measures summarized above to help our customers during this time.  If you have any questions regarding your account and how to get relief please call our Customer Service Department at (818) 251-2200 or email at customer_service@lvmwd.com

Due to safer at home and social distancing protocols the Las Virgenes - Triunfo Joint Powers Authority is now joining LVMWD in live streaming their board meetings.  In addition to being able to watch the board meetings live, there is an online form available for customers to submit a comment to the board and have it read into the public record.  To view the live streams go to:

LVMWD.com/LiveStream

LVMWD.com/JPALiveStream

March 24, 2020 - Board Declares State of Emergency

Las Virgenes Municipal Water District (LVMWD) Board of Directors approved an emergency declaration in response to the COVID-19 pandemic reassuring customers their water is safe and reliable on March 24, 2020, see Board President Jay Lewitt's comments below.

With District offices closed to the public until further notice, LVMWD has convenient options for customers to pay conveniently and remotely pay their bill.  For remote payment options go to our Payment Options Page

Additionally, in order to continue the business of construction and maintenance 

To pay your bill online - LVMWD.com and click on "My Account"

To pay by phone - 844-395-2240

March 16, 2020 - District Offices Closed to Public

District offices are closed to the general public as of March 17, 2020 until further notice.  

Read the transcript of the LVMWD Drink from the Sink Video above.

• The coronavirus has no impact on the quality or supply of your tap water. As always, your tap water is both available and safe.
• While it’s always advisable to stock bottled water at home in case of emergencies that disrupt the water supply, Las Virgenes Municipal Water District (LVMWD) does not expect this health outbreak to disrupt service to our customers.
• LVMWD is committed to providing its customers with safe and reliable water.  LVMWD relies 100% on imported water from the Metropolitan Water District of Southern California.  Read their FAQ regarding Covid-19.  This water is treated at the Joseph Jensen Treatment Plant where it undergoes ozonation, filtration and finally chloramination to eliminate pathogens, which includes viruses. This water is then frequently tested for quality throughout our distribution system ensuring the safest and highest quality water is being delivered to our customers. This treated water represents the vast majority of water in our Las Virgenes Reservoir which is then further treated in our Westlake Filtration Plant before being delivered to our customers. This ensures safe drinking water for all our customers. 
• LVMWD delivers water of the highest quality and meets all stringent state and federal drinking water requirements. California State Water Resources Control Board Fact Sheet on Water Safety  This information is detailed in the agency’s 2018 Water Quality Report, available for review on our website. Review the 2018 WQR
• LVMWD conducts more than 11,000 water quality tests annually to ensure your water meets rigorous drinking water standards. Dedicated LVMWD staff, state certified and highly trained, collect these samples throughout the distribution system and then perform all tests in our state certified testing lab at Tapia Water Reclamation Facility.

Las Virgenes-Triunfo Wastewater Services

LVMWD has had to manage an excess of disinfectant and so called flushable wipes in our sewer system. These wipes DO NOT break down in our collection system and instead must be removed or they can cause sanitary sewer overflows and pump failures. It is critical that we keep the wipes in the trash and our sewers flowing and the pipes clear. 

LVMWD advises businesses to flush their buildings water system before resuming activity if they have been largely inactive or dormant.

As businesses begin to reopen after a long shutdown, many schools, offices, restaurants, commercial properties, office complexes, and any buildings that have remained unoccupied have stagnant water in their internal plumbing systems. 

While the Las Virgenes MWD staff has been regularly testing the public water system throughout the pandemic to ensure the water in the public water system is safe, private water service pipelines from the water meters to the point of use within each building may not be. 

Stagnant water is a breeding ground for Legionella bacteria and for lead and copper, from older pipes in older buildings, to leech into your plumbing system.

We ask that ALL dwellings that have remained unoccupied and vacant since the pandemic began to thoroughly flush your water by allowing the cold water to reach proper chlorine residual levels, and for your hot water tank/boiler to completely drain and hot water again flows from your tap.  

For more information please review these helpful resources:

Washington State Department of Health - COVID-19 Guidance for Legionella and Building Water System Closures

Centers for Disease Control and Prevention: Guidance for Building Water Systems

The coronavirus outbreak is a quickly evolving public health situation and LVMWD encourages all our valued customers to stay informed and up-to-date.  Below are some resources that offer information and how to stay healthy.

• California Department of Public Health
• U.S. Centers for Disease Control and Prevention (CDC)
• World Health Organization
• LA County Department of Public Health

Information on the County of Los Angeles Department of Public Health Safer at Home Order for Control of Covid-19

If you have any questions please call our Customer Service Department at (818) 251-2200 or email customer_service@lvmwd.com